Terms and conditions

Last updated 7 October 2026

1. About these terms

These terms are an agreement between Magizh NexGen Technologies, 3/501, Subash Street, Muneeswarar Nagar, Iyer Bungalow, Madurai - 625014, Tamil Nadu, India (“we”, “us”), and the business that subscribes to iSuite AI (“you”). By creating an account, paying for a plan or using iSuite AI, you agree to them. If you accept them for a company, you confirm that you may do so on its behalf.

2. The service

iSuite AI is software we provide online, at app.isuite.ai and in the iSuite AI Android app. Depending on your plan it includes a shared inbox for WhatsApp, Instagram, Messenger and web chat, an AI agent, a CRM, quotes and invoices, payment links, calling from your own phone, broadcasts, automations, bookings, forms and reports. We improve iSuite AI over time; we will not take away a feature your paid plan includes during a period you have paid for without telling you first.

3. Your account

• Give us accurate details and keep them up to date.
• You are responsible for the people you add to your account and for what they do in it.
• Keep logins safe, and tell us at once if you think someone has used your account without permission.
• iSuite AI is for business use by adults (18 and over).

4. Plans and payment

• Prices are in Indian rupees. GST is added to every invoice.
• Plans are paid in advance, monthly or yearly, through Razorpay.
• A package can start with a free trial. You approve auto-debit when the trial starts, and the first payment is taken when it ends unless you cancel before then.
• If you turn on automatic payment, your plan renews at the end of each period until you cancel.
• An upgrade starts at once and the difference is charged; a downgrade takes effect at your next renewal.
• If a payment fails, we remind you. If it is still unpaid after the grace period, your account may become read-only until it is paid. If it stays unpaid, the plan may be cancelled and its data later deleted, as the privacy policy describes.
• We tell you at least 30 days before a price change applies to your next renewal.

5. Charges from others

Some costs are billed by other companies, not by us:

• WhatsApp message charges, billed by Meta to your WhatsApp Business account.
• AI usage, billed by the AI provider whose key your company connects (for example OpenAI, Anthropic or Sarvam).
• Calls made from your phone, under your own mobile plan.

Meta’s WhatsApp Business, Commerce and Messenger policies apply to messages you send through iSuite AI, and Meta decides on approvals and limits for your WhatsApp number.

6. Acceptable use

You agree not to use iSuite AI to:

• send messages to people who have not agreed to hear from you, or send spam;
• sell illegal goods or services, mislead people, or impersonate anyone;
• harass, threaten or abuse anyone;
• break the law, including laws on data protection, consumer protection and call recording;
• try to break into, overload, copy or resell iSuite AI without our written agreement.

Where the law requires it, you are responsible for telling customers that calls may be recorded and for getting their consent.

7. Your data

The customers, conversations, deals and files you keep in iSuite AI belong to you. We store and process them only to provide the service, as our privacy policy explains. You can export your data while your account is active. When you leave, your data is deleted as the privacy policy describes; tax invoices are kept as the law requires.

8. AI features

The AI agent writes replies from the information you give it. Like any AI, it can make mistakes. You are responsible for the information you give it and for checking replies that matter, and you can switch the AI off at any time. We do not promise any particular number of sales or result.

9. Availability and support

We work to keep iSuite AI running at all times, but it may be interrupted for maintenance, or by problems outside our control, such as an outage at Meta, a cloud provider or an internet service. We help on WhatsApp and by email.

10. Cancellation and refunds

You can cancel at any time. Our refund and cancellation policy explains what happens to your plan and your payments.

11. Suspension and ending the service

We may suspend or close an account that breaks these terms, does not pay, or that we must suspend by law or because Meta requires it. Where we can, we tell you first and give you time to fix the problem. You may stop using iSuite AI at any time.

12. Liability

As far as the law allows, we are not liable for indirect losses such as lost profits, lost sales or lost business, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Our software and name

iSuite AI, its software and its name belong to MnT Future. Your subscription gives you the right to use iSuite AI while it is active. If you send us suggestions, we may use them to improve iSuite AI.

14. Changes to these terms

We may update these terms. We post the new version here with its date, and tell you about important changes by email or in the app before they apply.

15. Law and disputes

These terms are governed by the laws of India. Disputes are subject to the courts at Madurai, Tamil Nadu. Before going to court, please write to us — most problems can be solved quickly.

16. Contact