Field service management software, with AMC and an AI on Field Service Growth
For AC, RO water purifier and appliance service companies: a jobs board by technician, each technician’s day on their phone with photos and a GST bill on the spot, and every unit’s warranty. Field Service Growth adds AMC contracts with their visits and renewals, and an AI that books jobs from WhatsApp complaints at any hour.
- 14-day free trial
- Set up with you
- AI replies in Tamil, Tanglish and English (Growth)
At a glance
iSuite AI – Field Service & AMC at a glance
iSuite AI – Field Service & AMC is field service management software for AC, RO water purifier and appliance service in India: a jobs board, an Android technician app and GST bills on the spot, from ₹9,999 a year + GST, with a 14-day free trial. Field Service Growth adds AMC contracts and an AI that books jobs on WhatsApp.
- What it is
- Field service management software: jobs, technicians, bills, customers’ equipment and warranties in one app; AMC contracts and the AI come with Field Service Growth
- Made for
- AC, RO water purifier and home appliance service companies; other trades that send technicians, like CCTV or pest control, add their own job types and kinds of equipment
- Price
- Field Service Basic: ₹9,999 a year + GST
Field Service Growth: ₹14,999 a year + GST - Free trial
- 14 days on either plan. You approve auto-debit with Razorpay at the start, and the first payment comes only when the trial ends
- AI
- On Field Service Growth only, with AI credits every month: the AI agent replies on WhatsApp, Instagram, Messenger and web chat in the customer’s language — Tamil, Tanglish, English and more — and books jobs. Field Service Basic has no AI
- Works on
- The web and the Android app
Everything inside
Field service management features: jobs, technicians, equipment and AMC
One field service management system for the office, the technicians, the bills and the contracts — set up for AC, RO water purifier and appliance service companies.
Jobs
- AI receptionistOn Field Service Growth: takes the complaint on WhatsApp — the problem, the address, the day and window — and books the job.
- The jobs boardA column for each technician: assigned, on the way, working, done.
- Time windowsMorning, afternoon, evening — or windows of your own.
- WhatsApp updatesBooked, on the way with the technician’s name and number, and done.
Technicians
- My dayToday’s jobs in order, with call, map and WhatsApp a tap away.
- Photos and notesBefore and after photos, and what was done, on the job.
- Bill on the spotParts from your store and labour; cash, UPI or a payment link.
- New job alertsAn app notification and a WhatsApp the moment a job is theirs.
Customers and equipment
- AddressesHome, office, shop — each with the equipment at it.
- EquipmentBrand, model, serial and warranty, with each unit’s service history.
- Warranty remindersWarranties ending on a list, and a WhatsApp offering an AMC, sent with a tap.
- The customer’s cardTheir jobs and their units together — and, on Growth, their contracts.
AMC and invoices
- AMC contractsOn Field Service Growth: visits a year with the dates spread for you, and the units it covers.
- Visits dueOn Growth: on a list two weeks ahead; one tap books the job.
- RenewalsOn Growth: reminded before the end; renewed in a tap, with its invoice.
- Invoices and payment linksOn every plan: GST invoices, Razorpay links, paid or owed at a glance.
How it works
From the service complaint to the next AMC visit
The jobs board
Jobs board and technician scheduling
Service calls and complaints become jobs — from calls, chats and, on Growth, the AI — each in its window, in a column for each technician. Assign or move one with a tap; on the way, working and done show up as the technician moves it along.
- The customer’s saved address, with the map, picked when the job is booked
- Waiting for parts, when a job has to come back another day
- Every WhatsApp update, sent or not, and why, on the job
The technician’s day
A field service app for Android: My day
Each technician opens My day in the iSuite AI Android app: today’s jobs in time order, the customer’s number and the way there, the unit and its warranty. On the way, start, finish — and the photos and notes of what was done.
- With the Technician role, each sees only their own jobs
- Before and after photos, and work notes the customer’s Done message carries
- A new job arrives as a notification and a WhatsApp
The bill on the spot
GST bill on the spot, with cash, UPI or a payment link
The technician adds the parts from your store and the labour, and makes the bill there and then — numbered like every invoice, with GST when you charge it. Cash, UPI or card taken is recorded; or the customer gets a payment link from your own Razorpay.
- Parts sold come off your stock
- Part paid now, the rest by link — the office sees what is owed
- Two taps never make two bills
Equipment and warranty
Equipment and warranty tracking
Each customer’s addresses and the units at each — brand, model, serial, when it was installed and when its warranty ends — with every job done on it. Warranties ending show on a list, and the customer can be offered an AMC on WhatsApp.
- The technician sees the model, serial and warranty on the job
- The reminder sent with a tap — or, on Growth, on its own
- Units already under an AMC are left out
AMC contracts · Field Service Growth
AMC contracts: visits, renewals and reminders
On Field Service Growth, sell a plan — AC maintenance with four visits a year, say — for the units it covers, with its invoice and payment link. The visits are spread across the year for you; each shows on the list two weeks before it is due, and the customer can be reminded on WhatsApp.
- One tap books a due visit as a job, with the units and the address
- Renewals reminded before the end, and renewed in a tap
- Reminders sent with a tap, or on their own
Service dashboard: jobs, AMC visits, renewals and warranties
The dashboard opens on what a service owner checks first, and each number opens its list. The two AMC numbers come with Field Service Growth.
Made for service companies
Paper job cards vs iSuite AI
Careful with customers
Where it fits
iSuite AI – Field Service & AMC keeps your jobs, your technicians’ work, customers and their equipment, the conversations with customers and, on Growth, their contracts. Every plan makes GST invoices and records their payments; on Field Service Growth, Purchases & books adds expenses and suppliers’ bills, with GSTR-1 and Tally exports for your accountant.
What the AI is told never to do
- Promise a repair price before the technician has seen it
- Promise an exact time — only the window
- Give electrical or gas safety advice beyond “switch off and keep away”
- Offer a discount, or share another customer’s details
Plans for service companies
Field service software price in India
Two plans for small and growing service businesses, from ₹9,999 a year + GST, and ready the day you buy. Both start set up for AC, RO and appliance service: job types and visit windows, the kinds of equipment, the service enquiries pipeline, and technician, dispatcher and service manager roles. On Growth, sample AC and RO maintenance plans are ready too, and the AI asks the appliance questions. You set your prices and add your technicians.
Field Service Basic
For a service company getting started: the jobs board by technician with WhatsApp updates, each technician's day on the phone with photos and a bill on the spot, customers' equipment with warranty reminders, payment links and broadcasts.
₹9,999 /year
Start 14-day free trial- 5 users
- 1,000 emails a month
- Unlimited products
- Unified inboxWhatsApp, Instagram, Messenger and web chat in one inbox for the whole team
- EnquiriesEvery enquiry with their chats, notes and history, in one list
- Sales pipelinesDeals, pipelines and stages
- Customer managementAn enquiry who buys becomes a customer in one click, keeping their chats and history; with tags, groups, custom fields, import and merge
- Customer filesKeep documents, photos and voice notes on each enquiry's and customer's profile, and send them in the chat
- Follow-upsFollow-up tasks, and AI follow-ups with the AI agent
- GST invoicesInvoices with GST, and the payments recorded against them
- Razorpay payment gatewayConnect your own Razorpay and collect online: payment links in chat, online checkout, UPI, cards, netbanking
- Store & ordersProducts, stock and orders
- WhatsApp broadcastsTemplate messages to your customers, skipping anyone who opted out
- Field jobsJobs at the customer’s door — booked into time windows, a column for each technician, New → Assigned → On the way → Working → Done, WhatsApp updates to the customer and the technician, and, with the AI agent, a job booked from a complaint.
- Calls (iSuite Phone)Call enquiries from your own SIM, logged on the customer
- Call recordingsRecordings of those calls, saved to the customer
- WhatsApp callsCustomers call your WhatsApp number and it rings on the web and in the app; call them back on WhatsApp
Field Service Growth
For busy service companies: everything in Field Service Basic, plus AMC contracts with their visits and renewals, reminders that go on their own, an AI receptionist that books jobs on WhatsApp, quotations, automations, Meta ad leads and team reports.
₹14,999 /year
Start 14-day free trial- 10 users
- 2,000 emails a month
- ₹1,000 AI credits a month
- Unlimited products
Everything in Field Service Basic, plus:
- AI agentAI replies, handoffs and ad briefs
- Manager over WhatsAppApprove the AI's discounts and exceptions, check the numbers and give it instructions from your own WhatsApp
- StudioThe marketing agent
- QuotationsPDF quotations, sent in the chat and accepted in a tap
- Custom quotation designYour own letterhead PDF under your quotations and invoices; the built-in designs come with every package
- Purchases & booksExpenses, suppliers’ bills, payments made and the GST paid on them — the money-out side of Accounts
- Email campaignsNewsletters and offers by email, skipping anyone who unsubscribed
- Meta lead adsFacebook and Instagram enquiry forms straight into your enquiries
- FormsWeb forms and their submissions
- Ads reportWhich ads bring enquiries, paying customers and revenue
- AutomationsFlows and triggers
- Instagram comment & DM automationReply to comments on your posts, DM the people who comment, and answer Instagram DMs automatically
- AMC contractsAnnual maintenance contracts for a customer’s equipment — visits a year spread on their own and booked as jobs, billed with an invoice and payment link, renewal and visit-due reminders on WhatsApp.
- Team reportsAI agent and handoff reports
- API accessAPI keys and outgoing webhooks
Prices in rupees, plus 18% GST. On a free trial you approve auto-debit at the start, and the first payment comes only when the trial ends.
Not sure which package fits? Book a free 45-minute demo.
Try it free, or see it first
Start a free trial on the package that fits your team — the first payment comes only when the trial ends. Or book a free 45-minute demo, and we’ll suggest the right package and send a clear quote.
Meta decides approval for the WhatsApp Business Platform; it usually takes 1–2 weeks, and each WhatsApp template is approved by Meta too. WhatsApp message charges are billed by Meta, separately from iSuite AI — a warranty or renewal reminder is a marketing message to Meta. Online payments go through your own Razorpay account. Compare with every plan.
FAQ
Field service software: questions service companies ask
What is field service management software?
Field service management software runs the work your technicians do at customers’ homes and sites: taking the complaint, booking a time window, assigning a technician, tracking the job, billing and collecting payment. iSuite AI – Field Service & AMC adds each customer’s equipment and warranty and, on Field Service Growth, AMC contracts and an AI that books jobs.
Which field service software suits a small AC or RO service company in India?
Pick one made for Indian service work: jobs booked in time windows, an Android app for technicians, GST bills with UPI or payment links, and a warranty list. iSuite AI – Field Service & AMC does this from ₹9,999 a year + GST for 5 users; AMC contracts and the AI come with Field Service Growth.
How much does field service management software cost in India?
iSuite AI – Field Service & AMC costs from ₹9,999 a year + GST for your company, with users included. Field Service Basic is ₹9,999 a year + GST with 5 users; Field Service Growth is ₹14,999 a year + GST with 10 users, AMC contracts and the AI receptionist. Both have a 14-day free trial.
What does Field Service Growth add to Field Service Basic?
Field Service Growth adds AMC contracts with their visits and renewals, the AI receptionist that books jobs, reminders that go on their own, quotations, Purchases & books with GSTR-1 and Tally exports, automations, Meta lead ads, forms, email campaigns and team reports. It has 10 users instead of 5, and AI credits every month.
How do AMC contracts work in iSuite AI?
On Field Service Growth, you sell a plan, such as AC maintenance with four visits a year, for the units it covers, with a GST invoice and a payment link. The visit dates are spread across the year for you. Each visit shows on the due list two weeks ahead, and one tap books it as a job.
Can a technician make a GST bill and collect payment at the customer’s place?
Yes, on both plans. In the app the technician adds parts from your store and labour, makes a numbered bill with GST when you charge it, and records cash, UPI or card, or sends a Razorpay payment link. Parts come off your stock, the office sees what is owed, and the Done message shows any amount due.
Can customers book an AC or RO service request on WhatsApp?
Yes, on Field Service Growth. The AI receptionist asks what is wrong, the full address, and the day and window, then books the job and replies with the job number. It is told never to promise an exact time, or a price before the technician sees it. On Field Service Basic, your team reads the chat and books the job.
Does iSuite AI track technicians’ live GPS location?
No, iSuite AI does not track live GPS location. Each technician moves their own job along, On the way, Working and Done, and the office board shows it as it happens. The customer gets WhatsApp updates with the technician’s name and number, and the technician gets the customer’s address with a map link.
Is there a technician app for Android?
Yes. Technicians sign in to the iSuite AI Android app and open My day: today’s jobs in time order with call, map and WhatsApp buttons, the unit and its warranty, before and after photos, work notes and the bill. A new job arrives as an app notification and a WhatsApp. On an iPhone, iSuite AI works in the browser.
Does every technician need a login?
Yes. Each technician signs in with their own login, and with the Technician role sees only their own jobs. Field Service Basic comes with 5 users and Field Service Growth with 10, counting the office and the technicians together, and you can add more users when your team grows.
How does iSuite AI track equipment warranty?
Each customer’s addresses hold their units with kind, brand, model, serial, installed date and warranty end, plus every job done on each. Warranties ending show on a list a month ahead, or as many days as you choose, and the customer can be sent a WhatsApp offering an AMC with a tap; on Growth it can go on its own.
Does iSuite AI work in Tamil?
Yes for your customers, on Field Service Growth. The AI replies in Tamil, Tanglish or English, matching the customer or a language you fix, so “AC cooling aagala, naalaiku varuvangala?” still becomes a booked job. The app’s own screens are in English. iSuite AI is made by Magizh NexGen Technologies in Madurai, Tamil Nadu.
Can I export bills to Tally or file GST returns from it?
You can export on Field Service Growth; the filing stays with your accountant. Every plan makes GST invoices and records their payments. Growth adds Purchases & books, with expenses and suppliers’ bills, a GSTR-1 export in JSON or Excel and a Tally XML export, for your accountant to upload on the GST portal and import into Tally.
Is there a free trial of iSuite AI – Field Service & AMC?
Yes. Every field service plan starts with a 14-day free trial. You approve auto-debit with Razorpay at the start, and the first payment is taken only when the trial ends; cancel before then and you pay nothing. There is no free-forever plan. Meta approves your WhatsApp number separately, usually in 1 to 2 weeks.
Which businesses is iSuite AI – Field Service & AMC made for?
It is set up for AC, RO water purifier and home appliance service companies: job types, morning, afternoon and evening windows, kinds of equipment, technician, dispatcher and service manager roles, and, on Growth, sample AC and RO AMC plans. Other trades that send technicians, such as CCTV or pest control, add their own job types and equipment.
Every job booked. Every visit done.
Start a free trial on the plan that fits your service business, or see it first on a free 45-minute demo.
Or call +91 82209 47112
The iSuite AI family
One platform, made for each trade
One platform underneath — the AI, payments, marketing and calls — and each product made whole for its own trade.
More for field service & amc: AMC contract format
Coming soon: Wholesale & Distribution · E-Commerce · Restaurant & Retail